I was reviewing some slides that one of my colleagues had produced on the use of wikis in knowledge sharing and re-use. It contained the following list of things to do;
· Link the wiki to communities
· Assign ‘owners’ to the pages of the wiki
· Link the existing processes within the organisation eg lessons learning, community questions etc
It wasn’t suggesting that this would result in a perfect outcome, just that it was unlikely that you would have a successful outcome if these were missing.
On the negative side, it listed these things are being dangerous assumptions to rely on;
· Assuming that once the wiki is available, people will populate it
· Allowing people to do what they want with it eg having no structure, content verification etc
Wikis can and do play a vital role in knowledge sharing and re-use but like everything else in life they need governance.