Expectation Drives Behavour

I am sure we all subscribe to the idea that leadership is key when undertaking any change initiative such as knowledge management. An important part of that leadership is setting clear expectations which are more than establishing policies and procedures. It’s also about asking questions; “Who have you learned from?”; ”What is the other project doing?”; “Can we use any of their learning here?”

The idea of setting clear expectations is highlighted in this article from the BBC.

The article describes how our behaviour is driven by what is expected of us.

Perhaps it is a logical conclusion to assume that if you expect people to manage knowledge they will.

However that expectation needs to be part of an overall framework that includes roles, accountabilities and governance.