August 10, 2010

Lessons Identified

One of the things we have been advocating for some time is to use the term 'lesson identified' rather than lesson learned. 'Lesson identified' indicates that it is an interim state and that the learn hasn't yet been embedded in the work practices, procedures and standards of the organisation. Until that has happened the 'lesson identified' is an interim step.

It was therefore interesting to read that Deloitte's also think the same thing.


Knoco Ltd

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