Structuring The Knowledge

I would to thank Mark Gould for reading my blog and writing about it in his. It’s always get to get feedback.

I forgot to mention in previous posts that one of the things we did with the BP Operations Excellence toolbox was to create a hierarchy of ‘advice’. Thus at the top of the page was the most validated, supported advice and at the bottom were the un-validated, personal opinions of any member of the community. At the top was what we titled ‘BP Way’. It would be tempting to write that this was the mandated way of doing something but that would be inaccurate as very few things are mandated in BP, lets rather say that this was the expected way of doing something. As it was the expected way of doing something that was the way that it was normally done. There was a route to suggest innovations (I won’t go into that in this post) and improvements.

Below that were ‘good practices’ from around the group. The icons were colour coded to indicate whether they came from exploration or refining etc as typically people would look refer to the part of the organisation they were currently in (the context was closer) before reviewing what was deemed to be good practice in other parts of the organisation. Again there was a mechanism to keep these up to date.
Below that were examples of practices from around the group.

Below that (not to indicate it was less important) were any communities or networks that people could contact or consult with for advice.

Below that were the questions previously asked on that topic and the responses. In this case it was placed at the bottom to indicate that these were the personal opinions of individuals and that they had not been vetted or verified by subject matter experts.

There is also a ‘question and answer’ to allow the question to be sent to the community.

Compliments of the season to all.


Knoco Ltd