Knowledge Management Pilots

By now it is fairly widely known that the best way to transition from your master plan as encompassed in your knowledge management strategy is to test it via piloting. Given that, what makes a good pilot?

I think the way to identify a good pilot area starts with being able to answer the four criteria of;
• Something business-critical, which is new to (one part of) the organisation
• Repetitive activity, where continuous improvement is needed
• An area of activity which is carried out in several locations, and where performance levels vary
• An area of the business which is “stuck” due to lack of knowledge

If it passes these tests, I then ask;
• Does it have measurable impact?
• Does it have strong support (from management or target group)?
• Can others use the knowledge (is it transferable)?
• Can we do it (is it achievable)?

If these are all satisfied experience has show that this is a good pilot and I proceed.

Knoco Ltd